99bd Privacy Policy — Your Information Is Our Responsibility

1 What Information We Collect

We collect the following types of information when you open an account and use our services at 99bd:

• Identity Information: Your full name, date of birth, national identity card number or passport number (for age verification purposes).
• Contact Information: Email address, mobile number, and postal address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details required for processing transactions.
• Technical Information: IP address, browser type, device information, login time, and cookie data.
• Transaction History: Complete records of deposit, withdrawal, and betting transactions.
• Communication Records: Details of your conversations with us via live chat or email.

2 How We Collect Information

We collect information through various methods:

• Directly Provided Information: Information you provide yourself through registration, login, deposits, withdrawals, and support tickets.
• Automated Collection: Technical information is collected automatically via cookies, web beacons, and log files.
• Information from Third Parties: Necessary verification information from payment gateways or identity verification providers.
• KYC Process: Identity and address verification documents for regulatory compliance.

3 Purpose of Using Information

Your information is used only for the following legitimate purposes:

• Creating, managing, and verifying accounts and ensuring uninterrupted service on the platform.
• Processing financial transactions, such as deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Ensuring compliance with 99bd's terms and conditions, responsible gambling policy, and age verification (21+).
• Detecting and preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving your complaints and issues.
• Analyzing platform improvements and user experience.
• Notifying you about relevant offers and promotions (you can opt out of this at any time).

4 Sharing Information and Third Parties

99bd does not sell your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:

• Payment Providers: Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and associated banks to complete transactions.
• Technology Service Providers: Those providing hosting, cloud storage, security analysis, and email services, who are bound by strict confidentiality agreements.
• Legal Obligations: We may be required to provide information under Bangladesh law or a valid order from a competent authority.
• Business Transfers: In the event of a company merger or acquisition, the new owner will be required to follow the same privacy policy.

5 Data Security Measures

99bd takes the following technical and administrative measures to protect your personal and financial information:

• SSL/TLS Encryption: 256-bit SSL encryption is used across our entire site, keeping all data transfers between your browser and our servers secure.
• Data Encryption: Stored passwords and sensitive information are encrypted using industry-standard hashing algorithms.
• Access Control: Only authorized staff can access user information when required for specific job functions.
• Continuous Monitoring: Our security team monitors systems 24/7 to detect unusual activity.
• Regular Audits: Regular security reviews are conducted by third-party security experts.

6 Cookie Policy

Cookies and similar technologies are used on the 99bd website. Cookies are small text files stored in your browser.

• Essential Cookies: Essential for maintaining login sessions, managing security tokens, and running core platform functions. These cannot be turned off.
• Functional Cookies: Used to remember your language preferences, login information, and improve the user experience.
• Analytics Cookies: Used to analyze site usage and improve services. These can be turned off in account settings.

You can limit cookies by changing your browser settings, though some services may not work properly as a result.

7 Your Rights

As a user of 99bd, you have the following rights over your own personal information:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request deletion of your information (beyond legal obligations).
• Right to Restrict Processing: You can request that your information be used in a limited way for specific purposes.
• Marketing Opt-Out: You have the right to opt out of promotional communications at any time.

To exercise these rights, email [email protected] or contact us via 24/7 live chat.

8 Data Retention Period

We retain your personal information for as long as:

• Your account is active and you continue to use our services.
• Required to meet legal, regulatory, or tax obligations — generally at least five years after account closure.
• Reasonably necessary for fraud prevention or resolution of legal claims.

Once the specified period ends, your information is securely deleted or irreversibly anonymized.

9 Account Security and Passwords

You also share partial responsibility for keeping your account secure. Please follow these precautions:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and special characters.
• Never share your password with anyone else.
• Always log out after using a public or shared device.
• If you forget your password or suspect unauthorized access to your account, notify the support team immediately.
• 99bd staff will never ask for your password — any such contact is always a sign of fraud.

10 Protection of Minors' Information

99bd is a platform for users aged 21 and above only. We do not knowingly collect or process information from persons under the age of 21.

Age verification measures are in place at the time of registration. If we become aware that a user is under 21, their account will be closed immediately and their information deleted.

If a parent or guardian discovers that their minor child has registered with 99bd, please contact us immediately at [email protected].

11 International Data Transfers

Although 99bd primarily operates for the Bangladesh market, our technology infrastructure may process some data on international servers. In such cases:

• We ensure that all data transfers are protected by industry-standard encryption technology.
• Service providers processing data abroad are contractually required to maintain data protection standards at least equivalent to those in Bangladesh.
• Only necessary data is transferred internationally.

12 Third-Party Websites and Links

The 99bd platform may contain links to payment gateways or service providers. These external sites have their own privacy policies, for which 99bd is not responsible.

We recommend reading the privacy policies of payment platforms such as bKash, Nagad, Rocket, or Upay before visiting them.

13 Policy Changes and Notifications

We periodically review and update this privacy policy as needed. For any significant changes:

• A notification will be sent to your registered email address at least 30 days before the change takes effect.
• A clear notice will be displayed on the platform's main page.
• The date of the change will be noted in the "Last Updated" section at the top of this page.

Continuing to use the platform after notification is received will be considered acceptance of the updated policy.

14 Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We will verify your complaint as soon as we receive it and try to resolve it within a reasonable time.